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SK WEBTECH Support Team

INNOVATE • DEVELOP • ELEVATE

Why Choose SK WEBTECH Support

Fast Response

Average response time under 2 hours during business hours.

Expert Team

Our team knows the platform inside out and resolves issues quickly.

Secure & Private

Your data and queries are handled with full confidentiality.

Dedicated Support

Enterprise customers get a dedicated account manager.

Frequently Asked Questions

Go to Settings in your dashboard and enter your Meta API credentials (Access Token, Phone Number ID, and WABA ID). Follow the Meta Business setup guide to get these credentials.

Create a message template first (requires Meta approval), then go to Campaigns → New Campaign, select your template and target contacts, and launch.

Yes. Go to Contacts → Import and upload a CSV file with columns: name, phone, email, city, source. Duplicate numbers are handled automatically.

The chatbot uses keyword-triggered rules. When an incoming message matches a rule (exact, contains, starts_with, or any), it sends the configured auto-reply.

Text, images, documents, videos, audio, templates, interactive messages, reactions, location, and contact cards.

Admin users can go to Agents in the sidebar to invite and manage team members with different roles (admin, manager, agent).

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