Everything you need to know about the platform, pricing and the WhatsApp Business API.
The WhatsApp Business API is an official tool from Meta that allows businesses to automate messaging, broadcast bulk campaigns, integrate chatbots, and support multiple customer support agents on a single WhatsApp number.
A registered business, a phone number not currently active on the WhatsApp consumer/Business app (or one you're willing to migrate), and a Meta Business Manager account. Our onboarding wizard walks you through connecting everything in minutes.
Yes. You can migrate an existing number to the API. Note that after migration the number works through the platform dashboard instead of the WhatsApp mobile app (coexistence features are supported where Meta allows).
Most businesses are live the same day. Meta business verification (needed for higher messaging limits and the green tick) typically takes a few business days.
No. Unlike many providers, SK WEBTECH charges ZERO markup on your messages. You pay Meta's conversation charges directly, saving up to 60% on messaging bills. The platform subscription is a flat monthly fee.
Meta bills per 24-hour conversation window, categorized as Marketing, Utility, Authentication or Service. Service conversations (replies within the 24-hour customer window) are free. Rates vary by country and are set by Meta.
You recharge a prepaid wallet from the dashboard. Conversation charges are deducted from it with a full transaction history, so you always know exactly where your money goes.
Yes. There are no lock-in contracts on Starter and Growth plans. Your number and Meta assets always belong to you.
You design conversations on a drag-and-drop canvas: send messages with buttons or lists, ask questions and save answers, call your own APIs mid-flow, branch on conditions, add delays and hand off to a live agent. Flows trigger on keywords or template button replies.
Yes. Flows include a Transfer Agent step, and agents can intervene on any conversation from the shared inbox. When an agent intervenes, automation pauses for that contact automatically.
Fully. Create templates with media headers, variables and buttons in the dashboard, submit them to Meta for approval, and track their status — then use them in campaigns and flows.
Unlimited on Growth and Enterprise plans. You can assign, transfer and monitor chats across your team in real time.
Yes! We assist businesses in applying for and securing the official Meta green verified tick next to their display name. We guide you through verification prerequisites at no extra cost.
Absolutely. We offer REST API endpoints, developer documentation, and signed webhooks that let you connect with Shopify, WooCommerce, custom CRMs, payment gateways and databases.
Messages flow through Meta's official Cloud API infrastructure. Platform access is token-secured per workspace, webhooks are signed, and your customer data is never shared or sold.