Privacy Policy

1. Introduction

SK WEBTECH ("we", "our", or "us") operates the WhatsApp Business Platform at wa.skwebtech.in. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

2. Information We Collect

• Account information: name, email address, phone number
• Business information: WhatsApp Business Account (WABA) ID, Phone Number ID
• Message data: campaign messages, contact lists, chat history
• Usage data: login activity, feature usage, analytics
• Facebook/Meta OAuth tokens for WhatsApp Business API access

3. How We Use Your Information

• To provide and maintain our WhatsApp Business Platform services
• To send WhatsApp messages on your behalf via Meta's Cloud API
• To manage your contacts, campaigns, and chatbot automations
• To provide customer support and respond to your inquiries
• To improve our platform based on usage analytics

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We share data only with:

• Meta/Facebook — to send WhatsApp messages via their Cloud API
• Service providers — hosting and database services necessary to operate the platform

5. Facebook Login & Meta Permissions

Our platform uses Facebook Login for Business to connect your WhatsApp Business Account. We request only the permissions necessary to manage your WhatsApp Business Account, send messages, and import templates. We comply with Meta's Platform Terms and Developer Policies.

6. Data Security

We use industry-standard security measures including HTTPS encryption, secure database storage, and JWT-based authentication to protect your data. Access tokens are stored securely and never exposed to unauthorized parties.

7. Data Retention

We retain your data for as long as your account is active. Upon account deletion, your personal data and message history will be permanently deleted within 30 days.

8. Your Rights

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your account and data
• Withdraw consent for data processing

9. Cookies

We use essential cookies for authentication (JWT tokens) and session management. We do not use advertising or tracking cookies.

10. Contact Us

For any privacy-related questions or data deletion requests, contact us at: